Troubleshooting Azure Virtual Desktop Clients
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An important aspect of any Azure Virtual Desktop (AVD) environment is ensuring you are able to manage the environment and apps in an efficient manner.  This includes managing printers and policies and being able to troubleshoot issues quickly. This in turn gives a much smoother experience to end-users. AVD allows integration with both on-premises and cloud-native services, which allows you to: 

  • Deploy group policies and cloud-managed policies to manage user settings
  • Deploy printers via Azure
  • Configure environment properties
  • Troubleshoot issues

Ensuring settings within the environment are configured correctly is an important factor in giving the end-user a good experience when they are using Azure Virtual Desktop. This course will help you to configure end-user experience settings and allow you to streamline your Azure Virtual Desktop experience.  

Learning Objectives

  • Configure Universal Print
  • Configure user settings through Group Policies and Endpoint Manager policies
  • Configure persistent and non-persistent desktop environments
  • Configure Remote Desktop Protocol (RDP) properties on a host pool
  • Configure session timeout properties
  • Troubleshoot user profile issues
  • Troubleshoot Azure Virtual Desktop clients

Intended Audience

This course is intended for people who:

  • Want to become an Azure Virtual Desktop Specialist
  • Are preparing to take the AZ-140 exam


If you wish to get the most out of this course, you should have a good understanding of Azure administration, but this is not essential.


Welcome to this module on Troubleshooting Azure Virtual Desktop clients.  We will cover the following topics in this module:

  • We explain what the Remote Desktop Client is
  • We will finish off the module by discussion some common issues with the Remote Desktop client

Let’s start by explaining what the Remote Desktop client is.  This is an application that is utilized by your end users to connect into your Azure Virtual Desktop environment.  It is supported on multiple platforms and operating systems, including Windows, Android, iOS, MacOS, and a web client version.

Let’s finish off this short module by discussion some of the common issues you may come across with the Remote Desktop client. You may come across an issue where the client app has stopped responding.  In this scenario, you can reset the user data by using the command called msrdcm.exe which will remove user data, restore default settings, and unsubscribe from all workspaces. Another common issue you may come across is that the web client will not open.  With this type of issue, you need to do a DNS check to ensure your internet connection is working as expected.  If this is the case, then restart your web browser or try a different browser.

You might come across a problem where the client has opened and logged in correctly, however you see no resources.  For this type of issue, ensure the user is logged in to the app from the correct Azure AD account.  If these checks are ok and you need to ensure your app group is associated with a workspace. The final common issue I want to touch on is when your web client stops responding or continually disconnects.  In this type of scenario, you should try reconnecting using a different browser or different client.

About the Author

Shabaz Darr is a Senior Infrastructure Specialist at Netcompany based in the UK. He has 15 years plus experience working in the IT industry, 7 of those he has spent working with Microsoft Cloud Technologies in general, with a focus on MEM and IaaS. Shabaz is a Microsoft MVP in Enterprise Mobility with certifications in Azure Administration and Azure Virtual Desktop. During his time working with Microsoft Cloud, Shabaz has helped multiple public and private sector clients in the UK with designing and implementing secure Azure Virtual Desktop environments.