Troubleshooting User Profile Issues
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An important aspect of any Azure Virtual Desktop (AVD) environment is ensuring you are able to manage the environment and apps in an efficient manner.  This includes managing printers and policies and being able to troubleshoot issues quickly. This in turn gives a much smoother experience to end-users. AVD allows integration with both on-premises and cloud-native services, which allows you to: 

  • Deploy group policies and cloud-managed policies to manage user settings
  • Deploy printers via Azure
  • Configure environment properties
  • Troubleshoot issues

Ensuring settings within the environment are configured correctly is an important factor in giving the end-user a good experience when they are using Azure Virtual Desktop. This course will help you to configure end-user experience settings and allow you to streamline your Azure Virtual Desktop experience.  

Learning Objectives

  • Configure Universal Print
  • Configure user settings through Group Policies and Endpoint Manager policies
  • Configure persistent and non-persistent desktop environments
  • Configure Remote Desktop Protocol (RDP) properties on a host pool
  • Configure session timeout properties
  • Troubleshoot user profile issues
  • Troubleshoot Azure Virtual Desktop clients

Intended Audience

This course is intended for people who:

  • Want to become an Azure Virtual Desktop Specialist
  • Are preparing to take the AZ-140 exam


If you wish to get the most out of this course, you should have a good understanding of Azure administration, but this is not essential.


Welcome to this module on troubleshooting user profile issues.  In this module we will cover the following topics:

  • We will look at the tracks you can utilize to escalate issues with Microsoft
  • We will then discuss the different methods of reporting issues
  • Finally, we will touch on some common user profile related issues you might come across

Let’s start by discussing Escalation tracks.  When you are faced with an issue including profile-related ones and you are struggling to find a solution, you can escalate the issue directly to Microsoft. Before doing this however you can take a look at the Azure Status page and the Azure Service health page in the portal to check if there are any known issues or outages that might be the root of your problem. If that is not the case, you can move forward with opening an Azure support request so you can troubleshoot the issue with the Microsoft Engineer.

Let’s now discuss Reporting issues.  There are many different places you can find help for all types of Azure Virtual Desktop issues, including profile-related problems.  To start with you can create a thread within the AVD Tech community site where you can potentially receive help and advice from other Tech professionals who may have had similar issues and recommend a solution.

As we mentioned earlier, you can report issues directly to Microsoft by creating a support ticket.  As well as problems you can also suggest new features you might want to see within the AVD environment and Microsoft can take this into consideration. In the final section of this module, let's discuss some common user profile-related issues you may come across when managing and implementing Azure Virtual Desktop.

Some common user profile issues include the user profile failing to attach to the session.  In this case, you will get an error and are unable to sign in.  This can be caused by communication issues between the session hosts and the profile containers, and a reboot of the session can resolve this. Another issue may be that you could be logged in with a local profile, rather than your network profile.  This can be caused by permissions or a corrupt profile.  Finally, a common issue you might find is that the FSLogix profile container has not been correctly configured in the Image so all the session hosts will have the incorrect user profile path.

About the Author

Shabaz Darr is a Senior Infrastructure Specialist at Netcompany based in the UK. He has 15 years plus experience working in the IT industry, 7 of those he has spent working with Microsoft Cloud Technologies in general, with a focus on MEM and IaaS. Shabaz is a Microsoft MVP in Enterprise Mobility with certifications in Azure Administration and Azure Virtual Desktop. During his time working with Microsoft Cloud, Shabaz has helped multiple public and private sector clients in the UK with designing and implementing secure Azure Virtual Desktop environments.