This module introduces you to the Managing Conflict in Agile Teams course.
Learning Objectives
The objectives of this course are to provide you with and understanding of:
- The structure and components of the Learning Path.
- The associated Conflict Management Resources guide.
Intended Audience
The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team.
Prerequisites of the Certifications
There are no specific pre-requisites to study this course.
Feedback
We welcome all feedback and suggestions - please contact us at qa.elearningadmin@qa.com to let us know what you think.
Hello and welcome to the Managing Conflict in Agile Teams course.
Agile is all about a ‘safe’ psychological environment where everyone feels like they can talk without being coerced, demeaned or judged. This doesn’t mean avoiding conflict – as you’ll see, conflict can be positive as well as negative – but resolving it as quickly and fairly as possible to avoid low morale and poor team effectiveness.
But conflict is also a sign of a healthy Agile team. It means that issues are being raised, groupthink doesn’t happen and the team agrees to disagree when they need to. When the team sees conflict as a natural part of working in an agile way, they’re in a good place to deliver value to stakeholders and meet new challenges.
That’s the essence of strong conflict management process and why you need to effectively manage conflict to reach positive outcomes for your teams. This course will help you achieve that.
What’s in the course?
At the end of this course, you’ll be able to:
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Describe the common causes of conflict and identify those that relate to Agile teams;
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Define the positive and negative aspects of conflict for an Agile team;
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Know the role of the Scrum Master in mitigating conflict;
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State the management behaviors that support effective conflict resolution; and
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Define the management strategies for dealing with conflict.
The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team.
The course has three modules.
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The first one looks at what a conflict is before investigating the different types of conflict and what they mean for an Agile team.
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After that, the second module categorizes some of the common causes of conflict, including cultural bias and semantics, and then investigates how you can recognize the impact of conflict in your team.
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Then the final module is about managing conflict. It outlines a management strategy for dealing with constructive and destructive conflict and introduces a range of troubleshooting methods to identify the cause of conflict, including the ‘5 Whys’ technique. After that, it provides guidance on the techniques that you can use to resolve conflict situations.
Getting the most from this course
Each module delivers the knowledge you need through a series of video presentations. These are all short so you can easily go through them in one sitting or fit them in between other things. It’ll take you around 45 minutes to complete them all.
Alongside the videos, there’s the Managing Conflict Resources guide which has links to websites and other resources to provide you with further information and practical guidance. Each resource is associated with an important aspect of conflict management and they’re signposted at the end of each video where you see this icon.
Tell us what you think
One last thing. Feedback on this course is important to us and future learners. If you’ve got anything to say – good or bad – let us know. Thanks, and we hope you enjoy the course.
Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.
He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.
As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.
Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.