Course Overview
Course Overview

Power Virtual Agents is part of the Microsoft Power Platform and is a useful tool for creating automated chatbots to help guide users on a path.

This course will teach you how to use and build your own chatbots. You will learn how to identify common components like topics, entities, and actions, as well as how to build chatbots that can be started with keywords.

Also, you will learn how to prepare your bots for use on websites, Teams, and other channels. This course will help you in preparing for Microsoft certification.

Learning Objectives

  • Describe the different uses for Power Virtual Agents
  • Create topics with questions, conditions, messages, and links
  • Find and use entities to structure your data
  • Test and deploy your bots
  • Keep tabs on the analytics of your agents to track usage and performance

Intended Audience

  • IT professionals who are interested in obtaining a Microsoft certification
  • Those who would like to help customers and teams find the right information quickly through an automated chatbot


There are no prerequisites for this course. The application to create Power Virtual Agents is free to try and anyone with a Microsoft license can use it.


Let's go through the course overview. I'm sure you've gone to a website and seen a box open up with a cute avatar that says something like, "Hello, I'm here to help. "What can I do for you?" Or maybe you go to a website, click, "To contact customer support," and a nice agent picture shows up and guides through some helpful options. These are examples of chatbots. And that's what we're going to create with the Power Virtual Agents from Microsoft.

In this course, we'll learn how to create a chat bot or virtual agent. We will break down the components and options we have while building one, as well as show you how to publish them out to your audience. I will also show you the two different ways to work on virtual agents, and how they might differ. Once you're finished, you'll be able to create, update, test, publish and share your chatbots through various channels. So let's go ahead and get started.

About the Author

Ron is an experienced professional with in-depth expertise in SharePoint, Power Automate, Power BI, and Microsoft 365. He enjoys involvement in corporate presentations, training, change management, communications, marketing, and facilitation.

Ron brings this experience together to design SharePoint solutions that meet his client’s business, training, and collaboration needs. His skillset includes: Program Management, Change Management, SharePoint Site Administration and Architecture, Project Management, Graphic Design, and Technology Infrastructure Expertise. Ron is an expert skier and speaks Japanese as a second language.