Progress iteratively with feedback
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And the third guiding principle is progress iteratively with feedback. And very much the idea of progress iteratively with feedback is to try and often take often what's quite large chunks of really service change, and breaking that down into more manageable pieces of work. And hopefully by doing that, not does it just ensure that we can produce something meaningful to the business more quickly, and therefore really derive better value through providing services back to the organization in a more efficient way, but it also allows us better to control each individual iteration of change that we do, and always with the eye through that around the focus on value that we need, linking back to one of the other principles. But we always say progress iteratively with feedback, and the feedback is critical because feedback shouldn't just occur once we've delivered a small, manageable piece of work back to the organization. Feedback should occur really all the way through, and by doing that, we're gonna get that concept of real focus round the consumer needs back to the co-creation of value principle that is so critical to ITIL 4, and therefore every iteration we're producing something of meaningfulness back to the organization. And we're doing that in so much more of a speedier and efficient way.

About the Author

Martin is a professionally qualified and experienced IT Professional with over 25 years of experience in the IT industry. He has held a number of senior roles and has experience of large-scale IT Service Management implementation programs both in public and private sectors. He has over 15 years of experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:

  • Delivering a wide range of public ITIL, SIAM, and BRM courses
  • Delivering onsite ITIL and SIAM courses
  • Developing high-quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning, and virtual
  • Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications