Service Level Management
Service Request Management
Welcome to the Knowledge Check exam for the 7 Main Practice of ITIL 4.
This exam can be retaken to help ensure you are as prepared as possible for the actual exam. It includes questions on the following:
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service desk
- Service level management
- Service request management
You will have 30 minutes to complete the 14 multiple-choice questions testing your understanding of the course material. You must score 65 percent or higher to pass this exam.
Completing the Exam:
You can spend as long as you wish on any particular question but must budget your time to complete all the questions. Any questions not completed in the allotted time will be scored as incorrect.
During the session, you may skip questions and return to them later in the session. You can also review your answers to previous questions, and change them at any point during the exam session.
You can end your exam session by submitting your exam for a score, or by discarding your exam.
Submitting Your Exam:
You may submit your exam at any time by clicking "Submit Exam" and confirming your choice. Once confirmed, this completes the entire exam session.
All of your answers will be scored, and your Skill Score will be updated. All unanswered questions will be scored as incorrect. You cannot return later to complete any unanswered questions.
Discarding Your Exam:
You may discard your exam at any time by clicking "Discard Exam" and confirming your choice. Once confirmed, your exam session will be closed without saving your exam progress.
None of your answers will be scored, and your Skill Score will not be updated. When you return to complete the exam, you will begin an entirely new exam session which may include new exam questions.
Please contact us at firstname.lastname@example.org if you have any questions, or want to share your thoughts about the exam.