Skip to content
learning path

Customer Centricity Strategy for Pharma & Healthcare

Intermediate
Up to 48m
10
Enroll
Enhance your skill setDevelop essential skills for thriving in real-world scenarios.
Stay focused, stay committedBoost your learning journey by enrolling: stay focused, consistent and achieve your goals with ease.
Earn a certificate of completionShow your skills and build your credibility when you include them in your resume and LinkedIn profile.

Training content

2
3
EXAM
Duration: Up to 5 minutes
Customer Centricity Strategy for Pharma & Healthcare Pre-Assessment
Customer Centricity Strategy for Pharma & Healthcare Pre-Assessment
You must complete the pretest before you start this content.
COURSE
Intermediate
Duration: 2 minutes and 24 seconds
Customer Centricity Strategy for Pharma and Healthcare Introduction
Welcome to this course on Customer Centricity Strategy for Pharma and Healthcare.
COURSE
Intermediate
Duration: 14 minutes and 16 seconds
Building a Customer-Centric Strategy
We look at strategies for placing the customer at the center of all decision-making, some of the data you’ll need to be able to do this, along with the importance of embedding a customer-centric culture within the business.. We also touch on segmentation and how it can help you target audiences more effectively to encourage necessary changes in behavior.
COURSE
Intermediate
Duration: 10 minutes and 51 seconds
The Customer Experience
We look at how creating customer personas can help you meet the needs of healthcare professionals, and explore how mapping the customer journey will help you deliver tailored engagement strategies to drive sales, customer loyalty and advocacy.
EXAM
Duration: Up to 5 minutes
Customer Centricity Strategy for Pharma & Healthcare Post-Assessment
Customer Centricity Strategy for Pharma & Healthcare Post-Assessment

A guide to the steps a business must take to develop a clearly-defined customer centricity strategy which helps a business achieve its goals and meets customers’ needs.

Your certificate for this learning path

About the Author

Avatar
Circus Street, opens in a new tab
Training Provider
Students
5,684
Courses
454
Learning paths
129

At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.