The Basics of Agile
Rich communication

This Course continues the discussion of agile. It focuses on the history of agile and the importance of rich communication. This Course is all about the what, why, and when of agile.

Learning Objectives

The objectives of this course are to provide you with and understanding of:

  • Why rich communication is so important
  • Why agile is such a flexible way of working
  • When agile working makes sense

Intended Audience

This Course is suitable for anyone with no prior knowledge of agile who is considering, evaluating, or involved in a move towards working in (or with) an agile environment.

Prerequisites of the Certifications 

There are no prerequisites for this Course, however, participants should be familiar with the content and rationale in the Agile Manifesto (


We welcome all feedback and suggestions - please contact us at if you are unsure about where to start or if would like help getting started.


Have you ever been in a situation where you were asked to do something but the instructions felt kind of vague? Then you tried to do it but ended up failing? Well, one of the agile principles reminds us that the most efficient and effective method of conveying information to and within a development team is face to face conversation. We decided to put this to the test. We invited three people to try their very best to create an origami snapper. The catch was that we didn't show them what a snapper is and we limited our instructions to a simple written list. Let's see how they got on.

All three of them failed. It turns out that even clearly written instructions aren't always enough. Once we showed them what a snapper actually is, gave them instructions that included pictures and let them work together instead of alone, they created one quickly and easily. And this is really the point here; at work, it can be really easy to just fire off an e-mail or text, asking a colleague to do something, but this kind of communication isn't enough and will probably just end up with everyone being frustrated. Agile thinking tells us that rich communication and collaboration allows us to quickly and easily understand what we need to do, and how we need to do it.

About the Author
Learning Paths

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.