AWS Customer Support Options

2m 20s

In this lesson, we'll be examining various options for AWS customer support. We’ll review the different tiers of premium support plans offered by AWS, highlight where to find official documentation, and help you identify other sources of technical assistance and knowledge, both directly from AWS as well as its network of partner organizations.

Learning Objectives

  • Introduce all of the resources that are available to support you on your journey with AWS.
  • Introduce the various AWS customer support plans along with the features and benefits of each plan.
  • Introduce the AWS Knowledge Center along with other sources for official AWS best practices and documentation.

Intended Audience

  • Anyone who is looking to learn more about the different support plans and resources available for AWS customers.
  • Anyone who is studying for the AWS Certified Cloud Practitioner exam.


  • A basic understanding of AWS.
About the Author
Danny Jessee, opens in a new tab
AWS Certification Specialist
Learning paths

Danny has over 20 years of IT experience as a software developer, cloud engineer, and technical trainer. After attending a conference on cloud computing in 2009, he knew he wanted to build his career around what was still a very new, emerging technology at the time — and share this transformational knowledge with others. He has spoken to IT professional audiences at local, regional, and national user groups and conferences. He has delivered in-person classroom and virtual training, interactive webinars, and authored video training courses covering many different technologies, including Amazon Web Services. He currently has nine active AWS certifications, including certifications at the Professional and Specialty level.

Covered Topics