ITIL®4 Foundation Certificate in IT Service Management
ITIL is a framework of service management best practice that's been written over this last several years orientated around how best to manage any world of IT-enabled services. Since every org obviously depends upon IT enablement these days to drive the business and drive the organization forward, industry experts have come together and by sharing their best practice that they've learnt, it enables any organization hopefully to grow and ultimately obtain value through service to the organization.
About the Author
Martin is a professionally qualified and experienced IT Professional with over 25 years experience in the IT industry. He has held a number of senior roles and has experience of large scale IT Service Management implementation programmes both in public and private sectors. He has over 15 years experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.
His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:
- Delivering a wide range of public ITIL, SIAM and BRM courses
- Delivering onsite ITIL and SIAM courses
- Developing high quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning and virtual
- Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications