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What is service management?

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Contents

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ITIL®4 Foundation Certificate in IT Service Management
2
What is ITIL?
PREVIEW28s

The course is part of this learning path

ITIL® 4 Foundation Certificate in IT Service Management
course-steps
6
certification
6
description
5
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What is service management?
Overview
DifficultyBeginner
Duration4m
Students505
Ratings
4.9/5
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Description

TBC

Transcript

Transcript unavailable for this lecture.

About the Author

Martin is a professionally qualified and experienced IT Professional with over 25 years experience in the IT industry. He has held a number of senior roles and has experience of large scale IT Service Management implementation programmes both in public and private sectors. He has over 15 years experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:

  • Delivering a wide range of public ITIL, SIAM and BRM courses
  • Delivering onsite ITIL and SIAM courses
  • Developing high quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning and virtual
  • Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications