Hello and welcome to Creating an Incident Response Plan in Microsoft 365. My name is Lee Mucciarone and I'm a Microsoft 365 content creator for Cloud Academy. I have four years of IT experience working for Microsoft, with two years of specialized experience as a customer training specialist training users on Microsoft tools. Today, we'll be taking a look at how organizations can prepare and plan for service outages or degradations and the steps they should take should any issues arise. Microsoft 365 is what is known as a managed evergreen environment, meaning that it is consistently being updated to provide the best service it can.

Due to the nature of these services, it is inevitable that users will eventually experience downtime due to these updates or changes. Ensuring you have a proper plan in place for when these incidents occur is imperative for any organizations who rely on Microsoft 365 services. Before we get too deep into specifics, however, let's take a quick look at what we'll be covering in the course. Within this course, we will cover the tools Microsoft provides to monitor your Microsoft 365 services, the steps for developing your own incident response plan, and what kind of support organizations can expect from Microsoft when issues arise. Now that we know our goals for the course, let's start off with the tools you can use to monitor your environment's health.