Creating an Incident Response Plan in Microsoft 365

1m 31s

In this lesson, we will look at how organizations can prepare and plan for service outages or degradations and the steps they should take should any issues arise.

Learning Objectives

  • The tools Microsoft provides to monitor your Microsoft 365 services
  • The steps for developing your own Incident response plan
  • The support organizations can expect from Microsoft when issues arise

Intended Audience

  • Users looking to learn about preparing an Incident Response Plan in Microsoft 365


  • A basic familiarity with Microsoft 365
About the Author
Learning paths

Lee has spent most of his professional career learning as much as he could about PC hardware and software while working as a PC technician with Microsoft. Once covid hit, he moved into a customer training role with the goal to get as many people prepared for remote work as possible using Microsoft 365. Being both Microsoft 365 certified and a self-proclaimed Microsoft Teams expert, Lee continues to expand his knowledge by working through the wide range of Microsoft certifications.

Covered Topics