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ARCHIVE Customer Focus and UX: Introduction and Project (Online) | DAL4 V2 A3.1 |

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Welcome to your online learning for Customer Focus and UX. In this module, through online learning, your live event and workplace apply activities, you will explore concepts, techniques and methodologies that underpin user experience. 


You will also develop your knowledge of the process involved in:

  • Requirements Engineering
  • Elicitation
  • Analysis
  • Documentation
  • Validation  


This online course will cover the following areas: 

UX Design Principles 
Project Context 
Requirements Gathering 
Customer Reporting and Project Appraisal 

Through the discover and practise activities in this course, you will begin to build evidence and it will help you to prepare for your live event, which is guided by a Tutor (Activity 3.2) which will continue your development in this area. 


Following the live event, you’ll have the opportunity to apply your learning in a workplace based assignment (Activity 3.3). 


When you’re ready, click on step one below to begin.