Course Intro
Intro to M365 Maturity Model
Course Summary
2m 50s
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Installing a software application doesn't instantly confer all of the benefits of increased efficiency and process streamlining as outlined in the marketing material. The larger and more complex the system, the more that is required from an organization implementing it to realize the benefits and return on investment. The Microsoft 365 platform is a vast ecosystem encompassing multiple products, and fully utilizing its features goes way beyond just knowing how to operate the software. The Microsoft 365 Maturity Model is a framework used to assess an organization's business processes and cultural readiness to embrace the 365 platform. This course outlines that framework and how it is applied to gauge an organization's level of preparedness to achieve maximal benefit from the Microsoft 365 range of applications and services.

Learning Objectives

  • Learn what the Microsoft 365 Maturity Model is
  • Learn how the Microsoft 365 Maturity Model works
  • Learn how the Microsoft 365 Maturity Model is applied

Intended Audience

This course is intended for students who want to know about the Microsoft 365 Maturity Model and its use. Students who plan to take the MS-600 exam: Building Applications and Solutions with Microsoft 365 Core Services need to know about the 365 Maturity Model and its relevance to an organization's business processes and culture. 


Students must be acquainted with the Microsoft 365 suite of products and services. You don't need to know about every aspect of the 365 platform in-depth, but you should know the intended use of each product and service.





The Microsoft 365 Maturity Model is a framework for accessing an organization's readiness to successfully adopt the MS 365 platform and suite of products. As anyone who pays the money can use the software, it's more accurate to view the model as an indicator of the likely benefit and return on the 365 investment. Readiness is measured by rating an organization on the following competencies. Collaboration, communication, people and communities, search, staff and training, business processes, content management, customization and development, governance, risk, and compliance. 

Each of these competencies is rated on a scale of zero to 500 using metrics, some of which are common across competencies and some specific to a competency. The scale is broken down into five levels, multiples of one hundred. While the framework seems convoluted, the main takeaway is that being Microsoft 365 ready is so much more than just knowing how to use the software. MS 365 is a huge platform with many applications and features that, when fully implemented, touch almost every aspect of an organization's operations. 

To fully realize the benefits the platform offers, not only must staff know how to use the systems, but business processes must be system ready. System ready means standardized and repeatable. It comes down to the old computer adage garbage in, garbage out. The end goal is to fully integrate the Microsoft 365 platform into business processes to take advantage of all the automation features. Features that will make processes more efficient, secure, and compliant.

One of the key advantages of the Microsoft 365 ecosystem is the ability to customize and extend the platform by integrating with no and low products such as Power Apps and Dataverse for Teams. As the platform matures and features are added, there is less reliance on pro-code solutions freeing organizations from the professional developer resource bottleneck.

You can find out more about the Microsoft 365 Maturity Model at  Thank you for taking the time to watch this course and don't forget to give it a rating. We are always adding new Azure and Microsoft courses to our library, so check in regularly for new content.

About the Author
Learning Paths

Hallam is a software architect with over 20 years experience across a wide range of industries. He began his software career as a  Delphi/Interbase disciple but changed his allegiance to Microsoft with its deep and broad ecosystem. While Hallam has designed and crafted custom software utilizing web, mobile and desktop technologies, good quality reliable data is the key to a successful solution. The challenge of quickly turning data into useful information for digestion by humans and machines has led Hallam to specialize in database design and process automation. Showing customers how leverage new technology to change and improve their business processes is one of the key drivers keeping Hallam coming back to the keyboard.