Introduction to Microsoft Power Virtual Agents


Intro & Overview
Putting Your Solution In Motion
Course Conclusion

Power Virtual Agents is part of the Microsoft Power Platform and is a useful tool for creating automated chatbots to help guide users on a path.

This course will teach you how to use and build your own chatbots. You will learn how to identify common components like topics, entities, and actions, as well as how to build chatbots that can be started with keywords.

Also, you will learn how to prepare your bots for use on websites, Teams, and other channels. This course will help you in preparing for Microsoft certification.

Learning Objectives

  • Describe the different uses for Power Virtual Agents
  • Create topics with questions, conditions, messages, and links
  • Find and use entities to structure your data
  • Test and deploy your bots
  • Keep tabs on the analytics of your agents to track usage and performance

Intended Audience

  • IT professionals who are interested in obtaining a Microsoft certification
  • Those who would like to help customers and teams find the right information quickly through an automated chatbot


There are no prerequisites for this course. The application to create Power Virtual Agents is free to try and anyone with a Microsoft license can use it.


Welcome to the Introduction to Power Virtual Agents. My name is Ron Schindler and I'm a SharePoint Architect with experience in the Microsoft Power Platform, which includes Power Apps, Power BI, Power Automate, and Power Virtual Agents. You can view my Introduction to Power Automate course here on Cloud Academy as well. My contact information is listed for you if you would like to reach out. If you have any issues, please contact

Who should attend this course? IT professionals who are interested in obtaining a Microsoft certification, those wishing to start their first virtual agent chat bot for teams or for a website or for other channels. And anyone wishing to just know how virtual agents are created and used.

Our course objectives will include understanding common use cases for Power Virtual Agents, creating topics with questions, conditions, messages and links, how to find and use entities to structure your data, testing and deploying your chat bots, keeping tabs on the analytics of your agents and to track usage performance.

What are the prerequisites for this course? Anyone can attend and gain some useful knowledge. It would be preferable if you have some experience with the Microsoft 365 environment and basic knowledge of common technical terms. You must have a license to use Power Virtual Agents, but you can start for free on the Power Virtual Agents website for a trial period.

We would love to hear about your experience with this course so please email us at with any comments. Please be aware that just like any Microsoft cloud product, changes are constant and what we cover here could be slightly different in the future due to changes and expansions being made in Power Virtual Agents all the time.

About the Author

Ron is an experienced professional with in-depth expertise in SharePoint, Power Automate, Power BI, and Microsoft 365. He enjoys involvement in corporate presentations, training, change management, communications, marketing, and facilitation.

Ron brings this experience together to design SharePoint solutions that meet his client’s business, training, and collaboration needs. His skillset includes: Program Management, Change Management, SharePoint Site Administration and Architecture, Project Management, Graphic Design, and Technology Infrastructure Expertise. Ron is an expert skier and speaks Japanese as a second language.