Power Virtual Agents is part of the Microsoft Power Platform and is a useful tool for creating automated chatbots to help guide users on a path.

This course will teach you how to use and build your own chatbots. You will learn how to identify common components like topics, entities, and actions, as well as how to build chatbots that can be started with keywords.

Also, you will learn how to prepare your bots for use on websites, Teams, and other channels. This course will help you in preparing for Microsoft certification.

Learning Objectives

Describe the different uses for Power Virtual Agents
Create topics with questions, conditions, messages, and links
Find and use entities to structure your data
Test and deploy your bots
Keep tabs on the analytics of your agents to track usage and performance

Intended Audience

IT professionals who are interested in obtaining a Microsoft certification
Those who would like to help customers and teams find the right information quickly through an automated chatbot

Prerequisites

There are no prerequisites for this course. The application to create Power Virtual Agents is free to try and anyone with a Microsoft license can use it.