Use Cases for Virtual Agents


Intro & Overview
Putting Your Solution In Motion
Course Conclusion
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Power Virtual Agents is part of the Microsoft Power Platform and is a useful tool for creating automated chatbots to help guide users on a path.

This course will teach you how to use and build your own chatbots. You will learn how to identify common components like topics, entities, and actions, as well as how to build chatbots that can be started with keywords.

Also, you will learn how to prepare your bots for use on websites, Teams, and other channels. This course will help you in preparing for Microsoft certification.

Learning Objectives

  • Describe the different uses for Power Virtual Agents
  • Create topics with questions, conditions, messages, and links
  • Find and use entities to structure your data
  • Test and deploy your bots
  • Keep tabs on the analytics of your agents to track usage and performance

Intended Audience

  • IT professionals who are interested in obtaining a Microsoft certification
  • Those who would like to help customers and teams find the right information quickly through an automated chatbot


There are no prerequisites for this course. The application to create Power Virtual Agents is free to try and anyone with a Microsoft license can use it.


Let's take a look at some use cases for virtual agents. I'm sure you can think of some places where you would like to get some feedback or where you might want to direct the customer to the right product. Places where virtual agents or bots would work would be, when you need to guide new employees through filling out initial documentation, directing someone to the right product like shoes, hats, accessories, how bout getting customers to the right support area, finding the right document to answer client or team questions.

In Teams, it might be useful to find the right manager of a department and their contact info. As you begin to create your bots, you may think of many more ways to use them.

About the Author

Ron is an experienced professional with in-depth expertise in SharePoint, Power Automate, Power BI, and Microsoft 365. He enjoys involvement in corporate presentations, training, change management, communications, marketing, and facilitation.

Ron brings this experience together to design SharePoint solutions that meet his client’s business, training, and collaboration needs. His skillset includes: Program Management, Change Management, SharePoint Site Administration and Architecture, Project Management, Graphic Design, and Technology Infrastructure Expertise. Ron is an expert skier and speaks Japanese as a second language.