Customer Journey Mapping

Beginner
4m 29s
16
5/5

We explore what customer journey mapping is, the different interactions customers might have with your brand, and the different stages of the adoption ladder.

Why not check the glossary to make sure you are familiar with key terminology? (new tab)

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QA Learning
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A world-leading tech and digital skills organization, we help many of the world’s leading companies to build their tech and digital capabilities via our range of world-class training courses, reskilling bootcamps, work-based learning programs, and apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs.