Key Elements of a Customer Experience Strategy

Beginner
2m 45s
311

We highlight the five key things you’ll need to consider when putting together a customer experience strategy: from setting clear objectives, goals and KPIs, to fostering a culture of customer centricity, involving people from across different functions and investing in the right data, tools and tech.

About the Author
Students
6,903
Courses
588
Learning paths
127

At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.