Taking An Omnichannel Approach

Beginner
3m 54s
5

In this section, we look at what it actually means to be a customer-centric organization. We explore the importance of adopting a customer-centric mindset across the business, as well as how teams can start to adapt their ways of working to achieve this. Finally, we look at the role of omnichannel in providing the customer with a more personalized experience, and give you some advice around working with external partners.

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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.