Customer Experience in Practice

Beginner
1m 40s
304

We explore the changes you can make to a number of channels to improve your customer experience from your website and chatbots, to messaging apps and loyalty programs.

Why not check the glossary to make sure you are familiar with key terminology? (new tab)

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QA Learning
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A world-leading tech and digital skills organization, we help many of the world’s leading companies to build their tech and digital capabilities via our range of world-class training courses, reskilling bootcamps, work-based learning programs, and apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs.