Embracing Digital Tools

Intermediate
3m 35s
10
5/5

Understanding the patient journey is an important part of the mapping process. That’s because the relationship a customer has with their patients will often influence their needs, behaviors and even treatment decisions. We explore how the ‘digital front door’ is giving patients control over their own journeys and shaping the way they interact with healthcare professionals. We’ll also take you through some key considerations to keep in mind as you move towards a more digital way of working.

Why not check the glossary to make sure you are familiar with key terminology? (new tab)

About the Author
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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.