Technology

Intermediate
2m 15s
13

We start by looking at Customer Relationship Management - or CRM systems, and how they can help you sequence communications and deliver a more effective omnichannel experience to customers. We then look at some examples of artificial intelligence - or AI - and how they are impacting the world of omnichannel, helping brands to work smarter and more efficiently.

Why not check the glossary to make sure you are familiar with key terminology? (new tab)

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A world-leading tech and digital skills organization, we help many of the world’s leading companies to build their tech and digital capabilities via our range of world-class training courses, reskilling bootcamps, work-based learning programs, and apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs.