Customer Journey Mapping

Intermediate
2m 14s
149

Along with getting a good grasp of the status of your business, you’ll also need to really get to know your target audience too if your strategy is to succeed. So, in this lesson we’ll take a look at what you need to think about when you’re developing effective customer personas, and we’ll explore the valuable insight customer empathy maps and customer journey maps can provide.

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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.