Working Towards Long-Term Success

Intermediate
3m
2

In this section, we explore the importance of gathering ‘Voice of the Customer’ data through surveys and social listening, to meet customer expectations and provide memorable customer experiences. We then look at how you’ll use metrics and KPIs to measure your success and make necessary on-going improvements.

About the Author
Students
4,561
Courses
442
Learning paths
124

At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.