Resetting Passwords for Cloud Users
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Microsoft 365 offers Enterprise Mobility & Security (EMS), Windows 10, and Office 365 to enhance business productivity and security. Because Microsoft 365 offers a variety of services and features, not everything is in the same place. Therefore, we need to navigate within different portals, and familiarity with “what is where” gets really important over time.

In this course, we will have a look at some of the most common tasks to be performed by Microsoft 365 administrators related to Azure AD identities, how to secure your environment by assigning the correct permissions to your users, and how to reduce administrative overhead. We’ll do various tasks in different ways by using the Microsoft 365 Admin Center, the Azure portal, and even use Windows PowerShell for automating bulk actions.

Choosing the right type of identity for your current infrastructure is the first step for any successful Microsoft 365 deployment.

Learning Objectives

  • Plan Azure AD Identities
  • Manage Users and Groups
  • Manage User Access with Access Reviews
  • Manage Passwords and Password Policies
  • Implement Self-Service Password Reset (SSPR)
  • Manage Product Licenses

Intended Audience

  • People preparing for Microsoft’s MS-100 exam
  • Microsoft 365 Administrators


  • Experience with Microsoft 365
  • Experience with the Azure portal
  • Experience with PowerShell

Resetting passwords for Cloud users is pretty straightforward. Select a user you wish to change the password for and click on Reset password. You can let Office 365 auto-generate a password for you, or you can create a password yourself. 

So let's create a new one. Select Let me create the password. And as you enter your password, Office 365 will tell you if the password is too weak or strong enough. It also tells you that you need to create a strong password between eight and 16 characters. Check the box if you want the user to change their password when they first log in, which would be a recommended option. And click on Reset. Now the password has been reset.

Make sure that you send the password where the user can access it. And that could be an external email address, for instance. And then, we just have to click on Send email and close. If you wanna reset a password for a synchronized user, then you will have to do this on-premises.

About the Author

Veronique is a SharePoint and Office 365 consultant for an IT company based in Glasgow, UK. She loves photography, the outdoors, and long walks with her two dogs! You can follow Veronique on Twitter @veronicageek or read her blog at