Meeting Customer Expectations

Beginner
5m
1

When it comes to omnichannel, understanding your customers and consumers is essential. In this section of the course, we’ll explore the importance of using data to extract meaningful insight from customer and consumer behavior and how you can use it to better understand your audience. We’ll also cover the role of artificial intelligence, and how two emerging trends, known as showrooming and ROPA, are impacting the omnichannel experience.

About the Author
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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.