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Why would I buy a service?

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QA

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ITIL®4 Foundation Certificate in IT Service Management
2
What is a service?
PREVIEW2m 16s

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ITIL® 4 Foundation Certificate in IT Service Management
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DifficultyBeginner
Duration9m
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Transcript

Generally speaking, people buy services because it's easier. Now, let me clarify what I mean by that, is if you think about a mobile phone. You could buy your handset and you own your handset. If you've got some good IT skills, you could effectively build a network. You could effectively build a mast but you want the mast to link to other masts so you want the masts to have a geographical coverage. Well, you could create that yourself but it would be phenomenally expensive and very technically difficult. So why would you bother doing that when you can buy a service from one of the mobile phone companies who have already done that bit for you? Therefore, they take on the cost, they take on the risk, and they take on the development of the service on into the future where we talk about 4G and 5G and 6G. They take on all of that development and you just simply, simply pay your 20 pounds, 30 pounds, 40 pounds a month, depending on the service package that you have chosen.

About the Author

Martin is a professionally qualified and experienced IT Professional with over 25 years experience in the IT industry. He has held a number of senior roles and has experience of large scale IT Service Management implementation programmes both in public and private sectors. He has over 15 years experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:

  • Delivering a wide range of public ITIL, SIAM and BRM courses
  • Delivering onsite ITIL and SIAM courses
  • Developing high quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning and virtual
  • Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications