Module 1 - Understanding Conflict

Beginner
2m
1,025
4.8/5

Lesson Description 

This module looks at what a conflict is before investigating the different types of conflict and what they mean for an Agile team. 

Learning Objectives 

The objectives of this lesson are to provide you with and understanding of: 

  • What conflict is and the Scrum Master’s role in dealing with it. 
  • The differences between conflict, disputes and opposition. 
  • The common types of team conflict. 
  • How teams develop and how conflict can arise in an Agile context. 

Intended Audience 

The lesson is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 

Prerequisites of the Certifications 

There are no specific pre-requisites to study this lesson 

Feedback 

We welcome all feedback and suggestions - please contact us at qa.elearningadmin@qa.com to let us know what you think. 

 

About the Author
Avatar
Tony Cotgrave
Agile and Scrum trainer
Students
12,516
Courses
37
Learning paths
28

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.