Module 2 - The Causes and Impact of Conflict

7m 17s

Lesson Description 

This module categorizes some of the common causes of conflict, including cultural bias and semantics, and then investigates how you can recognize the impact of conflict in your team. 

Learning Objectives 

The objectives of this lesson are to provide you with and understanding of: 

  • The common general causes of conflict and those that relate to Agile teams. 
  • The impact of culture, beliefs and values, cognitive bias and semantics in creating conflict. 
  • The positive and negative aspects of conflict for an Agile team. 
  • The different areas of impact (positive and negative) conflict can have in an Agile team. 
  • The signs that illustrate conflict exists. 

Intended Audience 

The lesson is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 

Prerequisites of the Certifications 

There are no specific pre-requisites to study this lesson 


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About the Author
Tony Cotgrave, opens in a new tab
Agile and Scrum trainer
Learning paths

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.