ITIL®4 Foundation Certificate in IT Service Management
The fourth Guiding Principle is Collaborate and Promote Visibility. Again, might sound simple, might sound very basic, but actually working together, trying to break down the silos, trying to work together in a collaborative manner, is a guiding principle for any organization. Very few organizations survive by being in silos. However, when we're talking about collaboration, in order to be able to collaborate, we need to know where we're trying to get to. We need to know the goals, the objectives, the mission. How many times at work has somebody said to you, "Yes, I'm very happy to work with you, "I just need to know what it is you want." So we're talking about promoting visibility. We talk about collaborate, work together, and promote visibility. Be open, be transparent, be clear about what we're trying to achieve. Because if you're the consumer, or you're the user, or the service provider, generally speaking, in order for you to be able to work alongside other stakeholders and to collaborate, you need to have visibility of what you're trying to achieve.
About the Author
Martin is a professionally qualified and experienced IT Professional with over 25 years experience in the IT industry. He has held a number of senior roles and has experience of large scale IT Service Management implementation programmes both in public and private sectors. He has over 15 years experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.
His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:
- Delivering a wide range of public ITIL, SIAM and BRM courses
- Delivering onsite ITIL and SIAM courses
- Developing high quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning and virtual
- Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications