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Keep it simple

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QA

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ITIL® 4 Foundation Certificate in IT Service Management
course-steps 6 certification 6 description 5
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DifficultyBeginner
Duration14m
Students119
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3.5/5
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Transcript

One of the guiding principles, the sixth guiding principle is keep it simple and practical. Let's not over-gild the lily. Let's not make it overly complicated. Let's try and pare it back into the basic building blocks. Let's keep it simple, let's keep it practical. Most people have heard of the KISS principle, Keep It Simple, Stupid. This is much the same. We're talking about keeping it simple, but keeping it practical. Breaking it down and working forward. We start with block one, we then move on to block two. You cannot build a house if you don't start with the foundations. Once you've built the foundations, you can start to build the walls. Once you've built the walls, you can put the roof on top. Ultimately, we end up with a very complex structure, but we've broken down the work into simple, practical steps.

About the Author

Martin is a professionally qualified and experienced IT Professional with over 25 years experience in the IT industry. He has held a number of senior roles and has experience of large scale IT Service Management implementation programmes both in public and private sectors. He has over 15 years experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:

  • Delivering a wide range of public ITIL, SIAM and BRM courses
  • Delivering onsite ITIL and SIAM courses
  • Developing high quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning and virtual
  • Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications