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ITIL®4 Foundation Certificate in IT Service Management
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The second of the guiding principles is start where you are. Now, that might sound simple, start where you are. Where else are you going to start from? But have you ever been in an organization where they're looking and saying, oh, we want to be here, we want to do this, we'd like to get this far, our aim is to achieve this? Well, that's great, having the targets. Nobody's criticizing that. But where are we actually gonna start from? And part of start where you are is to say, let's look, let's take an assessment of where we are at this point and work forward from that point. Because that's when we're going to identify not only what we're able to achieve, what skills, what attributes we've got, what resources we've got, but we can also look back and say, what resources have we got in store? What resources have we got in stock? Is, and are there anything we can utilize, we can re-use, we can recycle, if you like? So let's not throw everything out and start completely from new. Let's actually say, let's start from where we are.
Martin is a professionally qualified and experienced IT Professional with over 25 years of experience in the IT industry. He has held a number of senior roles and has experience of large-scale IT Service Management implementation programs both in public and private sectors. He has over 15 years of experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.
His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:
- Delivering a wide range of public ITIL, SIAM, and BRM courses
- Delivering onsite ITIL and SIAM courses
- Developing high-quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning, and virtual
- Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications