Module 4 - The ITIL® guiding principles
The guiding principles



One of the central components of the ITIL certified system is this idea of the ITIL guiding principles, of which there's seven of them. And we really see these as principles that are really the foundation stones that every part and aspect of your service organization can make use out of in terms of how they ultimately contribute to doing successful products and services. Critically, within that idea we say the guiding principles endure, and what we mean by that is irrespective of who comes and goes in the organization, even irrespective of the strategic aspects changing or even tactical operational change, and even within that senior management change, the guiding principles remain. And it doesn't mean, say, that we suddenly dismiss some of them just because of, you know, the nature of business change. On top of that, by having use of these seven guiding principles in a very consistent way, it should enable decisions at all levels of the organization, from senior all the way down, to be more successfully driven, ultimately with that focus on value back to the organization.

About the Author

Martin is a professionally qualified and experienced IT Professional with over 25 years of experience in the IT industry. He has held a number of senior roles and has experience of large-scale IT Service Management implementation programs both in public and private sectors. He has over 15 years of experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:

  • Delivering a wide range of public ITIL, SIAM, and BRM courses
  • Delivering onsite ITIL and SIAM courses
  • Developing high-quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning, and virtual
  • Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications