Loyalty & Advocacy

Intermediate
2m 41s
5

One of the key things you’ll need to think about when putting together an omnichannel strategy is the customer journey. In this section of the course, we’ll take a look at what the customer journey is, and explore some of the ways you might want to target shoppers at each stage. We’ll then go on to look at the key building blocks of a frictionless omnichannel experience and explore the importance of personalization.

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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.