Auto Attendants and Call Queues

Beginner
5m 47s
120
5/5

In this lesson, we will look at Microsoft Teams and how organizations can use it to meet their audio conferencing and phone needs.

Learning Objectives

After completing this lesson, you should have an understanding of the following:

  • Audio Conferencing within Microsoft Teams
  • What Microsoft Teams Phone is, and how it relates to PBX systems and the Publix Switch Telephone Network
  • How to monitor and manage call capacity within Teams across your organization

Intended Audience

  • Users looking to learn about preparing for audio conferencing with Microsoft Teams

Prerequisites 

  • A basic familiarity with Microsoft Teams would be helpful
About the Author
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Lee has spent most of his professional career learning as much as he could about PC hardware and software while working as a PC technician with Microsoft. Once covid hit, he moved into a customer training role with the goal to get as many people prepared for remote work as possible using Microsoft 365. Being both Microsoft 365 certified and a self-proclaimed Microsoft Teams expert, Lee continues to expand his knowledge by working through the wide range of Microsoft certifications.

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