The course is part of this learning path
In this course, we will look at Microsoft Teams and how organizations can use it to meet their audio conferencing and phone needs.
After completing this course, you should have an understanding of the following:
- Audio Conferencing within Microsoft Teams
- What Microsoft Teams Phone is, and how it relates to PBX systems and the Publix Switch Telephone Network
- How to monitor and manage call capacity within Teams across your organization
- Users looking to learn about preparing for audio conferencing with Microsoft Teams
- A basic familiarity with Microsoft Teams would be helpful
Hello and welcome to Planning for Call Quality and Capacity in Microsoft Teams. My name is Lee Mucciarone and I'm a Microsoft 365 Content Creator for Cloud Academy. I have four years of IT experience working for Microsoft with two years of specialized experience working as a customer training specialist, training users on Microsoft tools. Today, we'll be looking at Microsoft Teams and specifically how organizations can use it to meet their audio conferencing and phone needs. While not as traditional as other phone systems, Microsoft Teams can be used in a variety of different ways. These range from simple voice chat and meetings to becoming a fully functioning replacement for existing PBX telephone systems.
And since all of these features are built directly into Teams, organizations gain the added benefit of additional data, analytics, and tools provided by Microsoft in order to manage and maintain consistent call quality across the organization. Before we get too deep into the specifics, let's take a look at what we'll be covering in the course. After completing this course, you should have an understanding of: Audio Conferencing within Microsoft Teams, what Microsoft Teams Phone is and how it relates to PBX systems, and the Public Switch Telephone Network, and how to manage and monitor call capacity within Teams across your organization. Now that we understand our goals for the course, let's start off with what Audio Conferencing looks like within Microsoft Teams.
Lee has spent most of his professional career learning as much as he could about PC hardware and software while working as a PC technician with Microsoft. Once covid hit, he moved into a customer training role with the goal to get as many people prepared for remote work as possible using Microsoft 365. Being both Microsoft 365 certified and a self-proclaimed Microsoft Teams expert, Lee continues to expand his knowledge by working through the wide range of Microsoft certifications.