Microsoft 365 Service Health Dashboard


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1h 44m

Microsoft 365 represents a combination of Office 365, Windows 10 and Enterprise Mobility offerings – providing the most complete set of SaaS technologies that Microsoft has to offer. With Microsoft 365, organizations can deploy a complete solution encompassing both devices and applications, along with applying security and compliance policies to protect the entire suite.

This course will help you as you plan your deployment of Microsoft 365, along with configuring and managing your tenant once it’s deployed. It also covers setting up and managing a Microsoft 365 subscription for an enterprise – including managing identities, security, compliance and the supporting technologies in the Microsoft 365 stack.

This course focuses mainly on setting up and managing a Microsoft 365 tenant – including the process for setting up a trial tenant, adding your own domains, and converting your tenant beyond the trial to a fully functional production environment. Now, these steps can seem to be very easy – just click a few options, answer a few questions, and you’re done. In fact, it is that easy! However, if you’re not aware of the big picture and asking some important questions along the way, you can end up painting yourself into a corner and causing problems down the road. At best, you might need to redo some things, at worst, you leave yourself with problems on your hands that might be difficult to sort out later.

After you’re set up, we’ll move on to talking about some of the things you need to consider in your day to day monitoring and management of your Microsoft 365 Tenant and the services that make it up. We’re also going to run through a few demos – showing you some of the practical steps involved, along with some tips and tricks we’ve picked up along the way.

Learning Objectives

  • Set up a new Microsoft 365 tenant and subscription
  • Add domains to the tenant and configure them for the various service offerings
  • Perform the day to day management of your users, including managing user accounts and license assignment
  • Know how to monitor the various services in your M365 tenant and have a plan in place to respond to service alerts and manage service requests

Intended Audience

This course is intended for people who:

  • Want to become a Microsoft 365 administrator
  • Are preparing to take the Microsoft’s MS-100 exam


To get the most from this course, you should have a general understanding of networking & server administration as well as IT fundamentals such as DNS, Active Directory and PowerShell.


Next up on the list is the Service health dashboard. Clicking on the Service health card takes us to the health or the the Service health dashboard. You can obviously go there directly if you prefer or just click on the card to take you to the detailed dashboard. You can also navigate to the Service health dashboard by expanding your admin center view clicking on health, and then service health. 

Looking at the Service health dashboard we can see that the alerts are broken down into incidents and advisories. Incidents are more of an immediate concern and might require some action to mitigate or at least communicate with their users that certain issues might be expected until the service is fully restored. Advisories on the other hand typically fall under the good to know category. 

Sometimes there are mitigations available but oftentimes you'll want to communicate these advisories to your service desk or to your support teams. So they can know how to answer any questions or tickets that might arise. You can see of the teams is currently experiencing an incident or an outage that you might need to action. And both teams and SharePoint Online have advisories active in the Service health dashboard. From the looks of things, these advisories are useful to know of some potential work arounds for the team's advisory, in this case here, you can advise your users to recreate any meetings that were created before December 5th, 2018. Since this is a user maybe enable rather than users cannot you can make this advisory available to your service desk, so they can suggest this work around for any support tickets created. Rather than sending out a communication to your whole company. In other words it might affect some of your users it's not guaranteed to affect all of your users. 

Basically, when you're looking at information on the Service health dashboard, you can give some thought as to whether or not you need to perform a task to mitigate the issue, communicate with the user base if it affects the company broadly. Or simply let your admins and your Service desk know of a potential issue and the work around if one is available.

About the Author

Jeremy Dahl is a Senior Technology Consultant who has spent the last 8 years focusing on Microsoft 365 technologies and has been an Office 365 MVP for the last 6 years. Jeremy is a self-proclaimed cloud addict who architects technology solutions that combine cloud technologies with on-premises solutions, allowing organizations to make the most of their existing infrastructure while still taking full advantage of the agility and scalability of what the cloud has to offer.

Jeremy can be found blogging about Microsoft 365 technologies on his website,, and evangelizing the Microsoft cloud on Twitter.