Monitor Service Health


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1h 44m

Microsoft 365 represents a combination of Office 365, Windows 10 and Enterprise Mobility offerings – providing the most complete set of SaaS technologies that Microsoft has to offer. With Microsoft 365, organizations can deploy a complete solution encompassing both devices and applications, along with applying security and compliance policies to protect the entire suite.

This course will help you as you plan your deployment of Microsoft 365, along with configuring and managing your tenant once it’s deployed. It also covers setting up and managing a Microsoft 365 subscription for an enterprise – including managing identities, security, compliance and the supporting technologies in the Microsoft 365 stack.

This course focuses mainly on setting up and managing a Microsoft 365 tenant – including the process for setting up a trial tenant, adding your own domains, and converting your tenant beyond the trial to a fully functional production environment. Now, these steps can seem to be very easy – just click a few options, answer a few questions, and you’re done. In fact, it is that easy! However, if you’re not aware of the big picture and asking some important questions along the way, you can end up painting yourself into a corner and causing problems down the road. At best, you might need to redo some things, at worst, you leave yourself with problems on your hands that might be difficult to sort out later.

After you’re set up, we’ll move on to talking about some of the things you need to consider in your day to day monitoring and management of your Microsoft 365 Tenant and the services that make it up. We’re also going to run through a few demos – showing you some of the practical steps involved, along with some tips and tricks we’ve picked up along the way.

Learning Objectives

  • Set up a new Microsoft 365 tenant and subscription
  • Add domains to the tenant and configure them for the various service offerings
  • Perform the day to day management of your users, including managing user accounts and license assignment
  • Know how to monitor the various services in your M365 tenant and have a plan in place to respond to service alerts and manage service requests

Intended Audience

This course is intended for people who:

  • Want to become a Microsoft 365 administrator
  • Are preparing to take the Microsoft’s MS-100 exam


To get the most from this course, you should have a general understanding of networking & server administration as well as IT fundamentals such as DNS, Active Directory and PowerShell.


Now, let's talk a bit about how we can monitor the service health to help us get better with producing effective incident response workflows. Outside of manually logging in and checking the admin portal for service alert, Microsoft has provided several tools for monitoring service health. Helping you to be aware of what's going on inside of the Microsoft 365 ecosystem in near real time. 

We've talked already about the Office 365 mobile admin app. Apart from providing management capabilities such as the ability to manage user licenses, reset passwords, and such, the mobile admin app provides you with push notifications of service alerts. This app is an invaluable tool from monitoring the health of your Office 365 services and should be a staple tool for all of your service administrators. You can use the Office 365 reporting web service to integrate relevant information about email and spam, antivirus activity and compliance status, transport and policy rules, et cetera. This information can be built into any number of service health dashboards that allow you and your team to keep a finger on the pulse of what is currently happening in your tenant, as well as historical data to track overall service metrics over time. 

The Office 365 Management and Service Communication APIs are REST-based APIs that can be integrated into custom applications or reporting tools and allow you to use Office 365 and Azure AD audit logs to provide monitoring, analysis, and data visualization. You can also leverage these APIs directly using the Office 365 solution for OMS, as well as using the System Center Management pack for Office 365. Regardless of whether you access these APIs through integrated Microsoft tools or a third-party tool set, these APIs provide you with the ability to access a rich data set of incidents, messages, and user activity within your tenant. Beyond simply accessing this data, these tools can allow you to build up monitoring and reporting solutions to quickly identify an action, critical alerts, or even respond quickly to security breaches.

About the Author

Jeremy Dahl is a Senior Technology Consultant who has spent the last 8 years focusing on Microsoft 365 technologies and has been an Office 365 MVP for the last 6 years. Jeremy is a self-proclaimed cloud addict who architects technology solutions that combine cloud technologies with on-premises solutions, allowing organizations to make the most of their existing infrastructure while still taking full advantage of the agility and scalability of what the cloud has to offer.

Jeremy can be found blogging about Microsoft 365 technologies on his website,, and evangelizing the Microsoft cloud on Twitter.