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Creating a Chatbot with Power Virtual Agent

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Overview
Difficulty
Beginner
Duration
17m
Students
161
Ratings
5/5
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Description

This course is specifically designed to give you an understanding of what Microsoft Power Platform is and what kind of business value it can provide you and your organization.

Learning Objectives

  • Explain each application, what it does, and when to use which given a situation
  • Understand how Power Platform communications with other Microsoft Products 
  • Understand administrative tasks and determine from which admin center they can be accessed
  • Define Data Loss Prevention Policies and understand security options within Power Platform

Intended Audience

This course is for anyone who wants to understand the core components within the Power Platform and who wants additional insight into how their data connects within it.

Prerequisites

To get the most out of this course you should already have a basic understanding of Power Platform.

Transcript

And finally, we have Power Virtual Agent. This is a unique tool that allows you to create custom chatbots for your organization. Utilizing a no-code graphical interface, anyone can create a powerful chatbot without the need for developers. Since Power Virtual agent doesn’t require prior coding knowledge, anyone in your organization can now build their own chatbot for whatever use case they can think of. And since Power Virtual agent works with tools like Power automate, you can streamline chatbots to trigger flows based on the conversation.

Each Chatbot has components that make up how conversation will play out. These components are Topics, Entities, and Actions. Topics define how a conversation will play out within the chatbot. It contains keywords, phrases, or questions that may be asked and those phrases then define how a chatbot should respond. An example of this would be a support bot on a shopping site where you type in the phrase “Refund” and the bot then sends you down the path to assist with that.

An entity is information that represents a real-world subject that the chatbot AI can detect. These are things like Phone Numbers, Zip codes, and cities. Chatbots built using Power Virtual agent can register when entities are typed and you can even make your own custom entity for your organization-specific knowledge. And finally Actions. If you recall our Power Automate section, the chatbots can perform an action by calling on a flow. You can either connect flows that have already been created or create them right within the Power Virtual Agent canvas. 

You can use Power Virtual Agent Chatbots for a range of different used but here are a few examples:

  • An IT support chatbot that categorizes support requests and sends that info to a technician.
  • An internal chatbot that employees can use to submit or request time off that then gets sent to the manager.
  • A chatbot that can provide information about a store's stock and request a hold for an item.

These are just a few examples of how you can enable Power Virtual Agents Chatbots within your organization. Now that we have a basic understanding of each tool, let's take a look at some security and administration settings within Power Platform to ensure the safety of your organization's data.

About the Author
Avatar
Lee Mucciarone
M365 Content Creator
Students
636
Courses
9
Learning Paths
2

Lee has spent most of his professional career learning as much as he could about PC hardware and software while working as a PC technician with Microsoft. Once covid hit, he moved into a customer training role with the goal to get as many people prepared for remote work as possible using Microsoft 365. Being both Microsoft 365 certified and a self-proclaimed Microsoft Teams expert, Lee continues to expand his knowledge by working through the wide range of Microsoft certifications.