Hello and welcome to this course, which will demystify service level agreements or SLAs in AWS. This course will explain how SLAs are used in AWS and how you can benefit from them.

Before we begin - I’d like to introduce myself. My name is Alana Layton and I am an AWS content creator here at Cloud Academy. Please keep in mind that I am not a lawyer. As always,  feel free to connect with me to ask any questions, except legal questions, using the details shown on the screen. Alternatively, you can always get in touch with us here at Cloud Academy by sending an e-mail to support@cloudacademy.com where one of our Cloud experts will reply to your question.

This course has been created for those that need to understand SLAs, such as cloud architects or cloud engineers. 

By the end of this course, you will learn: 

• What SLAs are and how they work 
• What’s covered and not covered in an SLA, and 
• How to use AWS SLAs to calculate the total availability of an architecture

To get the most out of this course, you should have an understanding of Amazon EC2 and Amazon RDS.  It’s also important to have familiarity with basic cloud architecture and how to architect for high availability.  For more information on these topics, please see our existing content here: 

Feedback on our courses here at Cloud Academy is valuable to both us as trainers and any students looking to take the same course in the future. If you have any feedback, positive or negative, it would be greatly appreciated if you could contact support@cloudacademy.com.

Please note that, at the time of writing this content, all course information was accurate.  AWS implements hundreds of updates every month as part of its ongoing drive to innovate and enhance its services.

As a result, minor discrepancies may appear in the course content over time.  Here at Cloud Academy, we strive to keep our content up to date in order to provide the best training available. 

So, if you notice any information that is outdated, please contact support@cloudacademy.com.  This will allow us to update the course during its next release cycle. Thank you!