What is Facilitation?


Facilitating Effective Agile Workshops

The course is part of this learning path

What is Facilitation?

This module will help you to understand exactly what workshops are, and why they are such a powerful business tool. It will help you think about how workshops can be used in an agile context. Lastly, this module will introduce you to the core role of a facilitator, to set the tone for the rest of this learning path.

Learning Objectives 

The objectives of this course are to provide you with and understanding of: 

  • What workshops are 
  • Why we use workshops 
  • How workshops can be used in an agile context 
  • What facilitation is all about 

Intended Audience 

This course is aimed at Scrum Masters who want to improve their individual knowledge of facilitating workshops in service to their Scrum team and their wider organization 

Prerequisites of the Certifications 

There are no specific pre-requisites to study this course 


We welcome all feedback and suggestions - please contact us at to let us know what you think. 


It's easy to undermine facilitators by seeing them as simply the master of ceremonies or as an event organizer, but these are the least of the things a facilitator will do. Facilitation is not passive. In fact, facilitating an engaging event is an art, and should always result in a high-quality decision. So, what does a master facilitator look like? We've put together a short list of some of the key things that facilitators share. You don't need all of them to be successful. After all, everyone will do things their own way, and that's alright. But if you want to be a great facilitator, you'll need to have at least a few of them. To begin with, you need to be sensitive to how everyone in the group is feeling and to group dynamic in general. If there are people who are bored, distracted, or upset, you need to help them become engaged and positive. Pair them with people who are enthusiastic. Being able to understand the group's dynamics and how to get the most out of everyone in the workshop is one of the cornerstones of great facilitation. You need to be unbiased. Great facilitators are always neutral. Regardless of your personal and professional relationships with the people in the workshop, while the workshop is going on you need to find a way to be seen as neutral. This will help you mediate between people who have strongly differing opinions, or who are struggling to find common ground. Next, you need to make sure that there is a focus on collaboration for every part of the workshop. Workshops are so powerful because of the unique opportunities they create for cross-functional collaboration. In fact, there's no better time to bring unique perspectives together and let them find new solutions to difficult problems. Workshops should never be used like a lecture hall where one person tells the entire group how something is going to be. Last up, you need to be brave. Your role is to help the group achieve what they've set out to achieve, and this means being able to stand up for what is right and to bring integrity to the workshop. Nothing should be more important than getting the most value out of the time spent in the workshop, and you need to champion the importance of the event. To wrap this up then, great facilitators understand the people in the room and have a finger on the pulse of the group dynamic. They're unbiased and brave, and always pushing the team to collaborate and create value.

About the Author
Learning Paths

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.