What is Facilitation?

2m 34s

This module will help you to understand exactly what workshops are, and why they are such a powerful business tool. It will help you think about how workshops can be used in an agile context. Lastly, this module will introduce you to the core role of a facilitator, to set the tone for the rest of this course.

Learning Objectives 

The objectives of this lesson are to provide you with and understanding of: 

  • What workshops are 
  • Why we use workshops 
  • How workshops can be used in an agile context 
  • What facilitation is all about 

Intended Audience 

This lesson is aimed at Scrum Masters who want to improve their individual knowledge of facilitating workshops in service to their Scrum team and their wider organization 

Prerequisites of the Certifications 

There are no specific pre-requisites to study this lesson 


We welcome all feedback and suggestions - please contact us at qa.elearningadmin@qa.com to let us know what you think. 

About the Author
Tony Cotgrave, opens in a new tab
Agile and Scrum trainer
Learning paths

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.