hands-on labSimplifying Password Reset Using Azure AD Self-Service Password Reset
1h 15m
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Lab steps
Setting Up A Microsoft 365 Developer Account
Configuring Self-Service Password Reset
Registering and Testing Self-Service Password Reset
Lab description

Support teams are regularly hit with password reset requests which can delay how quickly a user can regain access to their locked account or simply reset their password. Leaving password resetting to support teams also puts the onus on them to authenticate their users before fulfilling their requests. With Azure AD Self-Service Password Reset, the onus can be placed on the user to prove their identity before safely resetting the password of their account.

In this lab, you will enable self-service password reset so that users can self-authenticate with Azure AD to reset their own passwords.

Note: Due to this lab requiring the creation of a Microsoft 365 organization with an Admin Center, if you don't already have one you will need to provide a mobile phone number to pass the account creation process.

Learning Objectives

Upon completion of this lab, you will be able to:

  • Enable Self-Service Password Reset to allow users to easily unlock their accounts or reset their password

Intended Audience

  • Students who are studying for the SC-900 (Security, Compliance, and Identity Fundamentals) Certification Exam
  • IT teams interested in reducing help desk/administrator workload
  • Security Administrators interested in removing additional security layers that could be compromised (help desk)


  • Familiarity with Azure AD
  • An understanding of identity management concepts
Environment before
environment before preview
Environment after
environment after preview
About the author
Adil Islam
Cloud Labs Developer
Learning Paths

Adil is a Microsoft Certified Trainer, former Azure Engineer, and loves all things Azure. He is a certified Azure Administrator and Azure DevOps Expert and has worked for some of the biggest MSPs in the world (Cognizant, New Signature, CoreAzure). He loves to combine his two passions: cloud and teaching.

Adil specializes in Azure Infrastructure services and has a curiosity for new, in-preview services from Azure, getting his hands familiar with the content before most of the world does. Outside of work, Adil helps run a growing community of IT professionals looking to break into the cloud and regularly runs workshops and webinars.

Covered topics