learning path

Consumer Centricity Best Practice

Intermediate
48m
89
Build hands-on tech skillsImprove theoretical and practical skills needed in real-world scenarios.
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Training content
2
4
COURSE
Intermediate
2m
Consumer Centricity Best Practice
Welcome to this course on Consumer Centricity Best Practice.
COURSE
Intermediate
9m
Consumer-Centric Technologies
Developing an in-depth awareness of the ‘Voice of the Customer’ and providing an excellent consumer experience is vital to developing a consumer-centric business approach, but this can be really hard to achieve! In this lesson, we’ll discuss how technologies like CRMs, CDPs and AI can help you out.
COURSE
Intermediate
8m
Cultural Transformation
No matter what systems and technologies you put in place, at the end of the day, people are what make a business. So, any attempt to create and sustain a consumer-centric approach won't come to anything unless there’s a cultural transformation within your workforce, and that’s what we’ll discuss in this lesson.
COURSE
Intermediate
10m
Measuring Success
It can be really challenging to get a tangible grasp of how consumer-centric your business is, and to quantify and measure the progress you're making in a meaningful way. After all, how do you measure ‘consumer centricity’? Well, in this lesson, we’ll look at how metrics like NPS, Customer Lifetime Value, and CLV can help.
EXAM
5m
Consumer Centricity Best Practice Post-Assessment
Consumer Centricity Best Practice Post-Assessment

This course explores the technological and cultural changes required to adopt a more consumer-centric approach, and how you can measure its impact.

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Circus Street
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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.