learning path

CRM Essentials

Covering the fundamentals of the CRM ecosystem, this course unpacks this vital technology, examining what it is, how it works and what it offers business.
Beginner
Up to 41m
67
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6 steps
2
4
COURSE
Beginner
Duration: 2 minutes and 6 seconds
CRM Essentials Introduction
Welcome to this lesson on CRM Essentials.
COURSE
Beginner
Duration: 3 minutes and 47 seconds
Understanding Customer Relationship Management
COURSE
Beginner
Duration: 16 minutes and 23 seconds
CRM Capabilities
COURSE
Beginner
Duration: 8 minutes and 52 seconds
Creating a CRM Strategy
EXAM
Duration: Up to 10 minutes
CRM Essentials Post-Assessment
CRM Essentials Post-Assessment