learning path

Customer & Patient Journey Mapping Essentials for Sales

Beginner
Up to 43m
27
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Training content

2
3
COURSE
Beginner
Duration: 2 minutes and 16 seconds
Customer & Patient Journey Mapping Essentials for Sales Introduction
Welcome to this course on Customer & Patient Journey Mapping Essentials for Sales.
COURSE
Beginner
Duration: 10 minutes and 50 seconds
Customer Journey Mapping
We explore what customer journey mapping is, the different interactions customers might have with your brand, and the different stages of the adoption ladder.
COURSE
Beginner
Duration: 9 minutes and 42 seconds
The Impact of the Patient & Measuring Your Success
We explore the patient journey and cover the types of data you’ll need access to when you’re creating and measuring your journey maps
EXAM
Duration: Up to 10 minutes
Customer & Patient Journey Mapping Essentials for Sales Post-Assessment
Customer & Patient Journey Mapping Essentials for Sales Post-Assessment

An introduction to the essentials of customer and patient journey mapping for sales teams, covering what the benefits are, the key steps in the process and the core principles of connecting your customer insights to your brand campaign.

Your certificate for this learning path

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QA Learning
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A world-leading tech and digital skills organization, we help many of the world’s leading companies to build their tech and digital capabilities via our range of world-class training courses, reskilling bootcamps, work-based learning programs, and apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs.