learning path

Customer & Patient Journey Mapping Essentials for Sales

Beginner
43m
4
Build hands-on tech skillsImprove theoretical and practical skills needed in real-world scenarios.
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Training content
2
3
COURSE
Beginner
2m
Customer & Patient Journey Mapping Essentials for Sales Introduction
Welcome to this course on Customer & Patient Journey Mapping Essentials for Sales.
COURSE
Beginner
11m
Customer Journey Mapping
We explore what customer journey mapping is, the different interactions customers might have with your brand, and the different stages of the adoption ladder.
COURSE
Beginner
10m
The Impact of the Patient & Measuring Your Success
We explore the patient journey and cover the types of data you’ll need access to when you’re creating and measuring your journey maps
EXAM
5m
Customer & Patient Journey Mapping Essentials for Sales Post-Assessment
Customer & Patient Journey Mapping Essentials for Sales Post-Assessment

An introduction to the essentials of customer and patient journey mapping for sales teams, covering what the benefits are, the key steps in the process and the core principles of connecting your customer insights to your brand campaign.

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Circus Street
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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.