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Customer Centricity Essentials for Pharma & Healthcare

Beginner
45m
2
Build hands-on tech skillsImprove theoretical and practical skills needed in real-world scenarios.
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Training content
2
3
COURSE
Beginner
2m
Customer Centricity Essentials for Pharma & Healthcare Introduction
Welcome to this course on Customer Centricity Essentials for Pharma & Healthcare.
COURSE
Beginner
12m
What Is Customer Centricity?
In this section, we look at what it actually means to be a customer-centric organization. We explore the importance of adopting a customer-centric mindset across the business, as well as how teams can start to adapt their ways of working to achieve this. Finally, we look at the role of omnichannel in providing the customer with a more personalized experience, and give you some advice around working with external partners.
COURSE
Beginner
12m
Leveraging Data & Insight
Becoming customer-centric means having access to good-quality data about your customers. In this section, we look at the types of data you should be gathering, as well as some ways you can actually measure customer centricity. We end by looking at the importance of taking a long-term approach and remaining consistent in order to meet your customers’ expectations.
EXAM
5m
Customer Centricity Essentials for Pharma & Healthcare Post-Assessment
Customer Centricity Essentials for Pharma & Healthcare Post-Assessment

This course explores the pivotal role a customer centric approach plays in enhancing customer experience and, as a result, gaining a competitive business advantage.

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Circus Street
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At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective, and informed by up-to-the-minute expertise.