learning path

Customer Experience Essentials

Beginner
Up to 49m
436
Enhance your skill setDevelop essential skills for thriving in real-world scenarios.
Stay focused, stay committedBoost your learning journey by enrolling: stay focused, consistent and achieve your goals with ease.
Earn a certificate of completionShow your skills and build your credibility when you include them in your resume and LinkedIn profile.

Training content

2
4
COURSE
Beginner
Duration: 2 minutes and 17 seconds
Customer Experience Essentials Introduction
Welcome to this course on Customer Experience Essentials.
COURSE
Beginner
Duration: 8 minutes and 5 seconds
Key Elements of a Customer Experience Strategy
We highlight the five key things you’ll need to consider when putting together a customer experience strategy: from setting clear objectives, goals and KPIs, to fostering a culture of customer centricity, involving people from across different functions and investing in the right data, tools and tech.
COURSE
Beginner
Duration: 12 minutes and 2 seconds
Customer Experience in Practice
We explore the changes you can make to a number of channels to improve your customer experience from your website and chatbots, to messaging apps and loyalty programs.
COURSE
Beginner
Duration: 6 minutes and 13 seconds
Measuring Your Success
We take a look at the metrics you’ll use to measure your success and the different KPIs you’ll want to track across the customer journey.
EXAM
Duration: Up to 10 minutes
Customer Experience Essentials Post-Assessment
Customer Experience Essentials Post-Assessment

This course explores the importance of customer experience, and how an effective strategy can drive loyalty, revenue and other business outcomes.

Your certificate for this learning path

About the Author

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QA Learning
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A world-leading tech and digital skills organization, we help many of the world’s leading companies to build their tech and digital capabilities via our range of world-class training courses, reskilling bootcamps, work-based learning programs, and apprenticeships. We also create bespoke solutions, blending elements to meet specific client needs.