Site Reliability Engineering (SRE) is a discipline that combines software engineering and systems engineering to build and run large-scale, highly available systems. Incident management is an important part of the SRE process, as it involves identifying and responding to problems or outages in the system.

Learning how to conduct Incident Management is important to limiting future disruption in your IT systems and business. Performing incident management will help your own organisation strengthen it's IT operations over time, ensuring that in times of need, the pathway forward to restoring business operations is clear and can be executed in minimal time.

This learning path teaches Incident Management to a Level 1 standard.

Learning Objectives

• Learn how to conduct Blameless Postmortems and why they are useful to reduce future incidents