ITIL® 4 Foundation Certificate in IT Service Management

Developed with QA
QA
This content is developed in partnership with QA
DifficultyBeginner
AVG Duration8h
Students2132
Ratings
4.7/5
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Content
656

Description

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organization. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps, and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Intended Audience 

This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organization.

Learning Objectives 

At the end of this course, you will have an understanding of the following:

  • Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
  • The seven guiding principles of ITIL 4
  • ITIL service value system
  • The four dimensions of service management
  • The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail

Agenda

This Learning Path contains videos, quizzes, and other resources for five courses. You can also complete 2 mock exams before you attempt the official ITIL®4 foundation exam.

Feedback

We welcome all feedback and suggestions - please contact us at qa.elearningadmin@qa.com to let us know what you think.  

Certificate

Your certificate for this learning path
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Training Content

1
Course - Beginner - 4m
Course Introduction
2
Resource - Beginner - 40m
The key concepts of service management
PDF resource
3
Course - Beginner - 9m
Module 1 - The key concepts of service management
N/A
4
Resource - Beginner - 10m
The ITIL® service value system
PDF resource
5
Course - Beginner - 13m
Module 2 - The ITIL® service value system
N/A
6
Resource - Beginner - 1h 30m
The ITIL® practices
PDF resource
7
Course - Beginner - 20m
Module 3 - The ITIL® practices
N/A
8
Resource - Beginner - 30m
The ITIL® guiding principles
PDF resource
9
Course - Beginner - 14m
Module 4 - The ITIL® guiding principles
N/A
10
Resource - Beginner - 10m
Glossary
11
Course - Beginner - 1h 57m
Further resources
N/A
12
Exam - 20m
Revision: ITIL® Concepts, Guiding Principles, SVS and 4 Dimensions
Revision: ITIL® Concepts, Guiding Principles, SVS and 4 Dimensions
13
Exam - 30m
Revision: The 7 Main Practices of ITIL 4
Revision: The 7 Main Practices of ITIL 4
14
Exam - 40m
Revision: ITIL 4 - All Areas
Revision: ITIL 4 - All Areas
15
Exam - 20m
Revision: Other ITIL 4 Practices
Revision: Other ITIL 4 Practices
16
Exam - 1h 15m
Cert Prep: ITIL 4 Foundation Certification (1 of 2)
Cert Prep: ITIL 4 Foundation Certification (1 of 2)
17
Exam - 1h 15m
Cert Prep: ITIL 4 Foundation Certification Exam (2 of 2)
Cert Prep: ITIL 4 Foundation Certification Exam (2 of 2)
About the Author

Martin is a professionally qualified and experienced IT Professional with over 25 years of experience in the IT industry. He has held a number of senior roles and has experience of large-scale IT Service Management implementation programs both in public and private sectors. He has over 15 years of experience working for QA as both a Senior principal lecturer/consultant and as Head of Service Management Product Development. Martin has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction.

His main role at QA is acting as a Head of Service Management Product Development to enable QA to deliver high quality, interactive training in the following areas:

  • Delivering a wide range of public ITIL, SIAM, and BRM courses
  • Delivering onsite ITIL and SIAM courses
  • Developing high-quality QA authored Service Management courses and courseware across all delivery mechanisms including classroom, e-learning, and virtual
  • Working with Industry partners to develop new curricula and courses – Recent examples include ITIL Practitioner and the BCS EXIN SIAM Foundation qualifications