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Managing Conflict in Agile Teams

Up to 1h 45m
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Agile is all about a safe psychological environment where everyone feels like they can talk without being coerced, demeaned, or judged. This doesn’t mean avoiding conflict — conflict can be positive as well as negative — but resolving it as quickly and fairly as possible to avoid low morale and poor team effectiveness. 

But conflict is also a sign of a healthy Agile team. It means that issues are being raised, groupthink doesn’t happen and the team agrees to disagree when they need to. When a team sees conflict as a natural part of working in an agile way, they’re in a good place to deliver value to stakeholders and meet new challenges. 

That’s the essence of a strong conflict management process and why you need to effectively manage conflict to reach positive outcomes for your teams. This course will help you achieve that. 

Please note: this content was produced in the UK and may include the use of British English.

Intended Audience

The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 


There are no specific pre-requisites to study this course.

Learning Objectives

After completing the Managing Conflict in Agile Teams course, you’ll be able to:

  • Describe the common causes of conflict and identify those that relate to Agile teams
  • Define the positive and negative aspects of conflict for an Agile team
  • Know the role of the Scrum Master in mitigating conflict
  • State the management behaviors that support effective conflict resolution
  • Define the management strategies for dealing with conflict


This course contains videos and other resources for three modules, together with the associated introduction.

Course Introduction

We begin with an introduction to the course and what you can expect from the videos in this Course. It will also provide you access to the Managing Conflict Resources. 

Module 1 – Understanding Conflict

  • What is conflict? 
  • Types of conflict 
  • Agile means conflict 

Module 2 – The Causes and Impact of Conflict

  • Causes of conflict 
  • Recognizing the impact of conflict 

Module 3 – Managing Conflict

  • Conflict management strategies 
  • The 5 Whys 
  • Conflict resolution techniques 
  • Other Practical Steps 


We welcome all feedback and suggestions — please contact us at qa.elearningadmin@qa.com to let us know what you think.

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About the Author

Tony Cotgrave, opens in a new tab
Agile and Scrum trainer
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Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.

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