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Agile is all about a safe psychological environment where everyone feels like they can talk without being coerced, demeaned, or judged. This doesn’t mean avoiding conflict — conflict can be positive as well as negative — but resolving it as quickly and fairly as possible to avoid low morale and poor team effectiveness. 

But conflict is also a sign of a healthy Agile team. It means that issues are being raised, groupthink doesn’t happen and the team agrees to disagree when they need to. When a team sees conflict as a natural part of working in an agile way, they’re in a good place to deliver value to stakeholders and meet new challenges. 

That’s the essence of a strong conflict management process and why you need to effectively manage conflict to reach positive outcomes for your teams. This learning path will help you achieve that. 

Please note: this content was produced in the UK and may include the use of British English.

Intended Audience

The course is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 


There are no specific pre-requisites to study this learning path.

Learning Objectives

After completing the Managing Conflict in Agile Teams course, you’ll be able to:

  • Describe the common causes of conflict and identify those that relate to Agile teams
  • Define the positive and negative aspects of conflict for an Agile team
  • Know the role of the Scrum Master in mitigating conflict
  • State the management behaviors that support effective conflict resolution
  • Define the management strategies for dealing with conflict


This learning path contains videos and other resources for three modules, together with the associated introduction.

Learning Path Introduction

We begin with an introduction to the course and what you can expect from the videos in this Learning Path. It will also provide you access to the Managing Conflict Resources. 

Module 1 – Understanding Conflict

  • What is conflict? 
  • Types of conflict 
  • Agile means conflict 

Module 2 – The Causes and Impact of Conflict

  • Causes of conflict 
  • Recognizing the impact of conflict 

Module 3 – Managing Conflict

  • Conflict management strategies 
  • The 5 Whys 
  • Conflict resolution techniques 
  • Other Practical Steps 


We welcome all feedback and suggestions — please contact us at to let us know what you think.


Your certificate for this learning path

Training Content

Course - Beginner - 4m
Managing Conflict in Agile Teams - Introduction
This module introduces you to the Managing Conflict in Agile Teams course.
Resource - Not defined - 10m
Managing Conflict Resources
Resource document
Course - Beginner - 12m
Module 1 - Understanding Conflict
This module looks at what a conflict is before investigating the different types of conflict and what they mean for an Agile team.
Course - Beginner - 12m
Module 2 - The Causes and Impact of Conflict
This module categorizes some of the common causes of conflict, including cultural bias and semantics, and then investigates how you can recognize the impact of conflict in your team.
Course - Beginner - 22m
Module 3 - Managing Conflict
This module is about managing conflict. It outlines a management strategy for dealing with constructive and destructive conflict and introduces a range of troubleshooting methods to identify the cause of conflict, including the ‘5 Whys’ technique. After that, it provides guidance on the technique...
Exam - 25m
Final Exam: Managing Conflict in Agile Teams
Final Exam: Managing Conflict in Agile Teams
About the Author
Learning paths23

Tony has over 20 years’ experience in Business Development, Business Change, Consulting, and Project/Program Management working with public, private, and third sector organizations.

He has helped organizations to design and create processes and procedures to align ways of working with corporate strategy. A highly motivated and detailed solution provider, utilizing a wide range of methods and frameworks to provide structure whilst promoting creativity and innovation.

As a confident and self-motivated professional with excellent communication skills, Tony is able to bring people together and get them working as a team quickly.

Tony is an Agile and Scrum trainer with a vast knowledge spanning IT Systems, Business Change, Program and Project Management. With excellent presentation skills and a solid background, he ensures that all clients gain maximum benefit from his training. He has successfully guided those new to the industry through their initial training, helped experienced staff as they progress in their careers, and worked at the director level advising on best use and practice, as well as tailoring courses to fulfil the exact needs of clients.