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Managing Conflict in Agile Teams

This course covers the Agile conflict management process and why you need to effectively manage conflict to reach positive outcomes for your teams.

Beginner

Up to 1h 45m

1,177

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6 steps

There are 4 Courses in this learning path

There is 1 Resource in this learning path

There is 1 Exam in this learning path

Duration: 3 minutes and 30 seconds

Managing Conflict in Agile Teams - Introduction

This module introduces you to the Managing Conflict in Agile Teams lesson.

Duration: Up to 30 minutes

Managing Conflict Resources

Resource document

Duration: 12 minutes and 27 seconds

Module 1 - Understanding Conflict

This module looks at what a conflict is before investigating the different types of conflict and what they mean for an Agile team.

Duration: 11 minutes and 34 seconds

Module 2 - The Causes and Impact of Conflict

This module categorizes some of the common causes of conflict, including cultural bias and semantics, and then investigates how you can recognize the impact of conflict in your team.

Duration: 22 minutes and 17 seconds

Module 3 - Managing Conflict

This module is about managing conflict. It outlines a management strategy for dealing with constructive and destructive conflict and introduces a range of troubleshooting methods to identify the cause of conflict, including the ‘5 Whys’ technique. After that, it provides guidance on the techniques that you can use to resolve conflict situations.

Duration: Up to 25 minutes

Final Exam: Managing Conflict in Agile Teams

Final Exam: Managing Conflict in Agile Teams